ISBN: 9781633696679 Title: Mindful Listening Author: ZENGER JACK ET AL
Become a mindful listener at work.
Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear.
The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.
This volume includes the work of:
Peter Bregman
Jack Zenger and Joseph Folkman
Rasmus Hougaard and Jacqueline Carter
Amy Jen Su and Muriel Maignan Wilkins
How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
var et_link_options_data = [{"class":"et_pb_text_6_tb_footer","url":"mailto:wellington@unitybooks.co.nz","target":"_self"},{"class":"et_pb_text_8_tb_footer","url":"http:\/\/unitybooks.nz\/contact-us\/faqs\/","target":"_blank"},{"class":"et_pb_text_9_tb_footer","url":"https:\/\/unitybooks.co.nz\/pridelands-help-100\/","target":"_self"}];
(function () {
var c = document.body.className;
c = c.replace(/woocommerce-no-js/, 'woocommerce-js');
document.body.className = c;
})();
var wc_add_to_cart_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","i18n_view_cart":"View cart","cart_url":"https:\/\/unitybooks.co.nz\/cart\/","is_cart":"","cart_redirect_after_add":"no"};
var wc_single_product_params = {"i18n_required_rating_text":"Please select a rating","review_rating_required":"yes","flexslider":{"rtl":false,"animation":"slide","smoothHeight":true,"directionNav":false,"controlNav":"thumbnails","slideshow":false,"animationSpeed":500,"animationLoop":false,"allowOneSlide":false},"zoom_enabled":"1","zoom_options":[],"photoswipe_enabled":"1","photoswipe_options":{"shareEl":false,"closeOnScroll":false,"history":false,"hideAnimationDuration":0,"showAnimationDuration":0},"flexslider_enabled":"1"};
var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_90e5735cc1f9166bf5f4ff56d33eadb4","fragment_name":"wc_fragments_90e5735cc1f9166bf5f4ff56d33eadb4","request_timeout":"5000"};
var awdr_params = {"ajaxurl":"https:\/\/unitybooks.co.nz\/wp-admin\/admin-ajax.php","nonce":"f36e0668d0","enable_update_price_with_qty":"show_when_matched","refresh_order_review":"0","custom_target_simple_product":"","custom_target_variable_product":"","js_init_trigger":"","awdr_opacity_to_bulk_table":"","awdr_dynamic_bulk_table_status":"0","awdr_dynamic_bulk_table_off":"on","custom_simple_product_id_selector":"","custom_variable_product_id_selector":""};
var wc_stripe_payment_request_params = {"ajax_url":"\/?wc-ajax=%%endpoint%%","stripe":{"key":"pk_live_51JTzUBIB197v8sCoScgBC3vpAdEkYdSgNMcc1cQFhjzks9y9r7Ujmc1sTjL5pdmjxN1PYhqh16ESNPUgS03jCm3L00E1YtMlaQ","allow_prepaid_card":"yes","locale":"en","is_link_enabled":false,"is_payment_request_enabled":true},"nonce":{"payment":"11dce9c2d4","shipping":"7bb1ad5774","update_shipping":"3166fab291","checkout":"95a0ac4d55","add_to_cart":"13d497a679","get_selected_product_data":"dfa7ef8297","log_errors":"5753609aae","clear_cart":"1a51b16d2e"},"i18n":{"no_prepaid_card":"Sorry, we're not accepting prepaid cards at this time.","unknown_shipping":"Unknown shipping option \"[option]\"."},"checkout":{"url":"https:\/\/unitybooks.co.nz\/checkout\/","currency_code":"nzd","country_code":"NZ","needs_shipping":"no","needs_payer_phone":true},"button":{"type":"buy","theme":"dark","height":"40","locale":"en","branded_type":"long","css_selector":"","label":"","is_custom":false,"is_branded":false},"login_confirmation":"","is_product_page":"1","product":{"shippingOptions":{"id":"pending","label":"Pending","detail":"","amount":0},"displayItems":[{"label":"Mindful Listening","amount":3800},{"label":"Shipping","amount":0,"pending":true}],"total":{"label":" (via WooCommerce)","amount":3800},"requestShipping":true,"currency":"nzd","country_code":"NZ"}};
var DIVI = {"item_count":"%d Item","items_count":"%d Items"};
var et_builder_utils_params = {"condition":{"diviTheme":true,"extraTheme":false},"scrollLocations":["app","top"],"builderScrollLocations":{"desktop":"app","tablet":"app","phone":"app"},"onloadScrollLocation":"app","builderType":"fe"};
var et_frontend_scripts = {"builderCssContainerPrefix":"#et-boc","builderCssLayoutPrefix":"#et-boc .et-l"};
var et_pb_custom = {"ajaxurl":"https:\/\/unitybooks.co.nz\/wp-admin\/admin-ajax.php","images_uri":"https:\/\/unitybooks.co.nz\/wp-content\/themes\/Divi\/images","builder_images_uri":"https:\/\/unitybooks.co.nz\/wp-content\/themes\/Divi\/includes\/builder\/images","et_frontend_nonce":"366f542808","subscription_failed":"Please, check the fields below to make sure you entered the correct information.","et_ab_log_nonce":"8b1769d13a","fill_message":"Please, fill in the following fields:","contact_error_message":"Please, fix the following errors:","invalid":"Invalid email","captcha":"Captcha","prev":"Prev","previous":"Previous","next":"Next","wrong_captcha":"You entered the wrong number in captcha.","wrong_checkbox":"Checkbox","ignore_waypoints":"no","is_divi_theme_used":"1","widget_search_selector":".widget_search","ab_tests":[],"is_ab_testing_active":"","page_id":"854107","unique_test_id":"","ab_bounce_rate":"5","is_cache_plugin_active":"yes","is_shortcode_tracking":"","tinymce_uri":""};
var et_pb_box_shadow_elements = [];
var wc_stripe_params = {"title":"Credit Card (Stripe)","key":"pk_live_51JTzUBIB197v8sCoScgBC3vpAdEkYdSgNMcc1cQFhjzks9y9r7Ujmc1sTjL5pdmjxN1PYhqh16ESNPUgS03jCm3L00E1YtMlaQ","i18n_terms":"Please accept the terms and conditions first","i18n_required_fields":"Please fill in required checkout fields first","updateFailedOrderNonce":"46da1f9ef3","updatePaymentIntentNonce":"43aabcff2a","orderId":"0","checkout_url":"\/?wc-ajax=checkout","stripe_locale":"en","no_prepaid_card_msg":"Sorry, we're not accepting prepaid cards at this time. Your credit card has not been charged. Please try with alternative payment method.","no_sepa_owner_msg":"Please enter your IBAN account name.","no_sepa_iban_msg":"Please enter your IBAN account number.","payment_intent_error":"We couldn't initiate the payment. Please try again.","sepa_mandate_notification":"email","allow_prepaid_card":"yes","inline_cc_form":"no","is_checkout":"no","return_url":"https:\/\/unitybooks.co.nz\/checkout\/order-received\/?utm_nooverride=1","ajaxurl":"\/?wc-ajax=%%endpoint%%","stripe_nonce":"7630370618","statement_descriptor":"","elements_options":[],"sepa_elements_options":{"supportedCountries":["SEPA"],"placeholderCountry":"NZ","style":{"base":{"fontSize":"15px"}}},"invalid_owner_name":"Billing First Name and Last Name are required.","is_change_payment_page":"no","is_add_payment_page":"no","is_pay_for_order_page":"no","elements_styling":"","elements_classes":"","add_card_nonce":"2800328c03","create_payment_intent_nonce":"4b6abe23eb","cpf_cnpj_required_msg":"CPF\/CNPJ is a required field","invalid_number":"The card number is not a valid credit card number.","invalid_expiry_month":"The card's expiration month is invalid.","invalid_expiry_year":"The card's expiration year is invalid.","invalid_cvc":"The card's security code is invalid.","incorrect_number":"The card number is incorrect.","incomplete_number":"The card number is incomplete.","incomplete_cvc":"The card's security code is incomplete.","incomplete_expiry":"The card's expiration date is incomplete.","expired_card":"The card has expired.","incorrect_cvc":"The card's security code is incorrect.","incorrect_zip":"The card's zip \/ postal code failed validation.","postal_code_invalid":"Invalid zip code, please correct and try again","invalid_expiry_year_past":"The card's expiration year is in the past","card_declined":"The card was declined.","missing":"There is no card on a customer that is being charged.","processing_error":"An error occurred while processing the card.","invalid_sofort_country":"The billing country is not accepted by Sofort. Please try another country.","email_invalid":"Invalid email address, please correct and try again.","invalid_request_error":"Unable to process this payment, please try again or use alternative method.","amount_too_large":"The order total is too high for this payment method","amount_too_small":"The order total is too low for this payment method","country_code_invalid":"Invalid country code, please try again with a valid country code","tax_id_invalid":"Invalid Tax Id, please try again with a valid tax id"};